Refund Policy

RETURNS & EXCHANGES

Thank you so much for choosing mallaus.com!
We really want you to be happy with your purchase. If you’re not, we’re here to help.

RETURN POLICY

  • Merchandise must be returned within 10 days of the Receive
  • The wrong goods, or the goods are damaged in transit, please contact our after-sales service team and they will give you a complete refund or return route, usually we will provide a partial or full refund, if we confirm that it is necessary to send If returned to the seller, we will bear the return postage.
  • Return postageshould be borne by the buyer for the following reasons:
  • I don’t like it anymore  
  • I don’t want it anymore  
  • It’s too expensive  
  • It’s damaged during use   
  • Other non-seller reasons this fee will be deducted from the refund amount to your original payment method.
  • Merchandise must be unused and in perfect new condition to qualify for a return.
  • Merchandise must be accompanied by the original product packaging, including all documentation.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Original shipping charges are non-refundable.
  • You will be responsible for returning the order to the address on the packing slip using your courier of choice. We strongly recommend using a shipping method with tracking. Please note we are not responsible for lost/untrackable returns. Only one return or exchange transaction is permitted per order.
  • Returns take 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
  • Received a Defective item? If you have received a defective item, please contact Mallaus.com or online chat, so we can resolve this issue immediately.
  • Received the Wrong item? If you have received the wrong item, please contact service@mallaus.com or contact our local Service.

 

EXCHANGE POLICY

  • Merchandise must be exchanged within 3days of the receive date.
  • Exchangedfee should be borne by buyer, This fee includes the cost of the return shipping label and the cost to reship the exchanged item. You will be charged for this fee during the exchange process after you start an exchange.
  • Merchandise must be unused and in perfect new condition to qualify for an exchange.
  • Merchandise must be accompanied by the original product packaging, including all documentation.
  • Please drop your package off at a local USPS location within this time frame to be eligible for a refund and to ensure your exchange item(s) remain reserved.
  • Any merchandise marked "Final Sale" cannot be exchanged. 
  • Original shipping charges are non-refundable.
  • Only one return or exchange transaction is permitted per order.
  • Exchanges will be processed within 3-5 business days after we've received the exchanged item.

Need more help?
Please reach out to our Customer Service Team for guidance. You can email us at service@mallaus.com
or contact Online talk and we will get back to you within 24-48 hours.

 

RETURNS & EXCHANGES

Thank you so much for choosing Provencee!
We really want you to be happy with your purchase. If you’re not, we’re here to help.

RETURN POLICY

  • Merchandise must be returned within 3days of the Receive
  • The wrong goods, or the goods are damaged in transit, please contact our after-sales service team and they will give you a complete refund or return route, usually we will provide a partial or full refund, if we confirm that it is necessary to send If returned to the seller, we will bear the return postage.
  • Return postageshould be borne by the buyer for the following reasons: 
  • I don’t like it anymore  
  • I don’t want it anymore  
  • It’s too expensive  
  • It’s damaged during use   
  • Other non-seller reasons this fee will be deducted from the refund amount to your original payment method.
  • Merchandise must be unused and in perfect new condition to qualify for a return.
  • Merchandise must be accompanied by the original product packaging, including all documentation.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Original shipping charges are non-refundable.
  • You will be responsible for returning the order to the address on the packing slip using your courier of choice. We strongly recommend using a shipping method with tracking. Please note we are not responsible for lost/untrackable returns. Only one return or exchange transaction is permitted per order.
  • Returns take 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
  • Received a Defective item?If you have received a defective item, please contact service@mallaus.com or online chat, so we can resolve this issue immediately.
  • Received the Wrong item?If you have received the wrong item, please contact service@mallaus.com or online chat, so we can resolve this issue immediately.

 

EXCHANGE POLICY

  • Merchandise must be exchanged within 3days of the receive date.
  • Exchangedfee should be borne by buyer, This fee includes the cost of the return shipping label and the cost to reship the exchanged item. You will be charged for this fee during the exchange process after you start an exchange.
  • Merchandise must be unused and in perfect new condition to qualify for an exchange.
  • Merchandise must be accompanied by the original product packaging, including all documentation.
  • Please drop your package off at a local USPS location within this time frame to be eligible for a refund and to ensure your exchange item(s) remain reserved.
  • Any merchandise marked "Final Sale" cannot be exchanged. 
  • Original shipping charges are non-refundable.
  • Only one return or exchange transaction is permitted per order.
  • Exchanges will be processed within 3-5 business days after we've received the exchanged item.

Need more help?
Please reach out to our Customer Service Team for guidance. You can

Email us at service@mallaus.com
Contact Online talk and we will get back to you within 24-48 hours.

Contact Our Local Service

Email: service@mallaus.com

WhatsApp: +1 (252)491-1537

Local Address: Unit 903 / 25-27 Cordelia St, South Brisbane QLD 4101, AU