Shipping Policy
Processing Time
The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product. Orders are usually processed within 24~48 hours.
After the payment is successful, you will receive the first email of your order confirmation. And after the order is shipped, you will receive the second email of the shipping information includes the tracking number with shipping detail.
Please note: remember to fill in your email and phone number in your order.
Shipping Time
| Europe | Standard Shipping | Faster Shipping |
| United Kindom | 7~12 | 5~7 |
| Germany | 10~15 | 6~10 |
| France | 10~15 | 7~10 |
| Italy | 10~15 | 7~10 |
| Spain | 10~15 | 7~10 |
| Other countries | 10~15 | 7~10 |
| North America | Standard Shipping | Faster Shipping |
| United States | 8~15 | 5~10 |
| Canada | 8~15 | 6~10 |
| Mexico | 10~15 | 7~10 |
| Other countries | 10~15 | 7~10 |
| South America | Standard Shipping | Faster Shipping |
| Brazil | 12~20 | 8~12 |
| Colombia | 12~20 | 8~12 |
| Chile | 12~20 | 8~12 |
| Peru | 12~20 | 8~12 |
| Other countries | 15~25 | 8~15 |
| Oceania | Standard Shipping | Faster Shipping |
| Australia | 8~15 | 5~10 |
| New Zealand | 8~15 | 5~8 |
| Other countries | 12~20 | 8~12 |
| Asia | Standard Shipping | Faster Shipping |
| Singapore | 7~12 | 3~7 |
| Japan | 7~12 | 3~7 |
| Hong Kong | 5~10 | 2~5 |
| Taiwan | 5~10 | 2~5 |
| Thailand | 9~13 | 6~9 |
| Philippines | 10~15 | 7~10 |
| South Korea | 10~15 | 7~10 |
| India | 10~15 | 7~10 |
| Cyprus | 15~20 | 8~15 |
| United Arab Emirates | 8~12 | 6~8 |
| Saudi Arabia | 10~15 | 7~10 |
| Turkey | 10~15 | 7~10 |
| Israel | 10~15 | 7~10 |
| Other countries | 10~25 | 7~15 |
| Africa | Standard Shipping | Faster Shipping |
| South Africa | 10~15 | 7~10 |
| Egypt | 10~20 | 7~10 |
| Nigeria | 12~20 | 7~12 |
| Ghana | 12~20 | 7~12 |
| Morocco | 12~20 | 7~12 |
| Uganda | 12~20 | 7~12 |
| Kenya | 12~20 | 7~12 |
| Angola | 12~20 | 7~12 |
| Rwanda | 12~20 | 7~12 |
| Tanzania | 12~20 | 7~12 |
| Other countries | 15~25 | 7~15 |
*Shipping time is estimated and commences from the date of shipping, rather than the date of order, and cantake longer than expected date due to invalid address, customs clearance procedures or other causes. Theactual delivery time is subject to the official website/notice of the logistics company.
*If the package does not arrive in time, Please contact us and our representative willget back to you within 24 hours.
Can I change the destination country of my order?
Typically,after your order has been sent out, you may not change your shipping address;You can contact us before you apply a changing,we will try our best to service our customers.
How will I know my order has shipped?
After you will receive the second email of the shipping information includes the tracking number with shipping detail, it means that your package was handed over to the shipping carrier to ship and the shipping detail will be updated in 24 hours.
Please note:
Please remember to write your house number on your order (if available) to ensure your address is complete .
Contact us:
Email: service@mallaus.com
WhatsApp: +1 (252)491-1537